PRIVACY AND COOKIE POLICY

This privacy policy notice is for this website [https://alanslaterchiropractor-com.wnwd.co.uk] and facebook page [https:/www.facebook.com/swaffhamnorfolk/] served by Athena Holistics Ltd, 6 Providence Terrace, Swaffham, PE37 7LZ. This governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

“I”, “our”, “us”, or “we” refer to the business, Athena Holistics Ltd.
“you”, “the user” refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner’s Office.
Cookies mean small files stored on a users computer or device.

PROCESSING OF YOUR PERSONAL DATA

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically.

We are registered with the ICO under the Data Protection Register. Our registration number is: A8298172.

LAWFUL BASIS: CONSENT

By subscribing to our BLOG following us on Facebook you give your consent for us to retain the information you provide. We process your information in the following ways:

Data retention period: We will continue to process your information until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

YOUR INDIVIDUAL RIGHTS

Under the GDPR your rights are as follows. You can read more about your rights in details here;

the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

INTERNET COOKIES

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, and to keep you logged into the website where applicable. Your personal data is not registered on our analyses.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

DATA SECURITY AND PROTECTION

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

TRANSPARENT PRIVACY EXPLANATIONS

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology:

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone contacting us. Your information will not be stored.

HOW WE WILL MEET THE PRINCIPLES OF THE GDPR

We will process your personal information fairly and lawfully by;

a) Only collecting and using your information to provide you with your care and treatment and will not use it for anything else that is not considered by law to be for this purpose;

c) Only using enough of your personal information that will be relevant and necessary for us to carry out various tasks within the delivery of your care;

d) Keeping your information accurate and up to date when using it and if it is found to be wrong, we will make it right, where appropriate, as soon as we can;

e) Only keeping your information in a way that it will identify you for as long as we are legally required to, whilst ensuring your rights;

f) Having secure processes in place to keep your personal information safe when it is being used, shared, and when it is being stored.

WHAT INFORMATION WE WILL COLLECT FROM YOU

Athena Holistics Ltd will keep records about your health and any treatment you receive. This will include:

Basic details such as name, address, date of birth, phone number, and email address – where you have provided it to enable us to communicate with you by email
Your next of kin and contact details
Notes and reports about your physical or mental health and any treatment, care or support you need and receive
Information on medicines, side effects and allergies
Patient experience feedback and treatment outcome information you provide

Your treatment records are manual and will be stored in a locked filing cabinet in a locked, secure room.

Your basic details (see above) will be held on a computer and secured with a password.

HOW LONG DO WE KEEP YOUR INFORMATION?

Your treatment records remain the property of Athena Holistics Ltd and will be retained indefinitely, for a minimum of 7 years from the date of your last treatment.

As a client you can, by written application, seek access to these notes as per the Data Protection Act 1998. Records of such requests will be kept on our files.

In some cases records may be required by solicitors pursuing accident insurance claims. Your records will not be made available unless we have written permission from yourselves.
In the event of the practice being sold or transferred to another health professional, your original records will only be passed on if (a) the new owner is subject to the policy outlined above and (b) the patient is informed in writing in advance of the transfer and given the opportunity to object, in which event Athena Holistics Ltd will retain the original records.
You will be kept fully informed and offered appropriate choices about continuing care and the safe keeping and location of your original records.

COMPLAINTS

Athena Holistics Ltd takes complaints very seriously and wants to hear about your comments, concerns and complaints. Please put them in writing, in the first instance, to:

Alan Slater, Data Protection Contact
Athena Holistics Ltd
6 Providence Terrace
Swaffham
PE37 7LZ

Tel: 01760 336888

Alan J Slater
BVMS, MRCVS, MSc, BSc[Hons][Psych], BA[Hons][Music], DipMus, DC, DAC, MMCA, GCC Reg. no 01135, DVetHom, DHM, OSDipCTh, DipLC, FBIH